Troubleshooting Eos Wireless Speakers

Eos Base Station:

Symptom	Possible Problem	Solution
Unit does not respond (no power)	AC adapter is not plugged into wall outlet or the connector in the back of the Base Station is not connected properly	Make sure that the AC adapter is securely connected into a wall outlet. Unplug and re-plug the connector to the power jack on back of the Base Station (marked DC 15V)
iPod does not dock properly	Wrong dock adapter used	See chart to select the proper docking adapter for your iPod on page 12 of the User Manual
No sound	Base Station speaker muted (iPod or Aux LED indicator is blinking)	Press MUTE button (iPod or Aux LED indicator will stop blinking)
	Volume level set too low	Increase volume level using the +/- keys on the left side of the Base Station
	iPod is not playing	Check iPod screen to confirm iPod is playing
	Wrong source chosen (iPod or AUX)	Check the source indicator LEDs to confirm that the desired source is selected. Press the SOURCE button to select between AUX and iPod
Too much bass, treble or less than optimal sound	iPod EQ settings not optimized	Set iPod EQ setting (please see manual section titled “Customizing Eos”
Echo sound (delay) between Base Station speaker and Wireless Speaker	Range Extender Switch on	Turn range extender off or move the Wireless Speaker into another room
Poor range	Base Station is within 3 feet of another transmitter (cordless phone or wifi unit)	Move the Base Station at least 3 feet away from the other transmitter

Eos Wireless Remote Speaker:

Symptom	Possible Problem	Solution
Unit does not respond (no power)	AC adapter is not plugged into wall outlet or the connector in the back of the Wireless Speaker is not connected properly	Unplug and re-plug the connector to the back of the Wireless Speaker
No Sound (blue Antenna LED is solid)	Volume too low	Turn volume control clockwise
	No audio playing at Base Station	Confirm playback by listening the to speakers on the Base Station. If no sound is heard from the Base Station, check the “Base Station” troubleshooting section above
Sound from Wireless Speaker is intermittent	Unstable link with the Base Station	Move Wireless Speaker closer to the Base Station or turn on Range Extender
No sound (blue Antenna LED is blinking)	Base Station transmitter off (blue Antenna LED is off)	Press transmitter button (blue Antenna LED is off)
	Wireless Speaker is out of range	Move Wireless Speaker closer to the Base Station or turn on Range Extender Switch
	Wireless Speaker not linked to your Base Station	See instructions “Linking Wireless Speakers/Receivers to a Specific Base Station”
Picking up audio from another Eos system	Another Eos wireless system in close proximity	See instructions for “Linking Wireless Speakers/Receivers to a Specific Base Station" in the User Manual

iPod Related Problems:

Symptom	Possible Problem	Solution
	iPod screen frozen	Press and hold the MENU and select (center button) until Apple appears on the screen
	iPod not charging	Check to see the iPod is firmly seated in the dock. Remove and replace the iPod in the dock, you may need to do this a couple of times

Eos Remote Control:

Symptom	Possible Problem	Solution
		Your remote control only works with the Eos base station, it will not control the remote speaker’s power or volume Control.